By accessing, using, or ordering from our web service ("Chromatron"), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute the entire agreement between you and us regarding your use of the Service. If you do not agree to these Terms, you must not use the Service.
The contract between us is formed when we accept your order, either through order confirmation or by commencing work on your custom plotter drawing. We reserve the right to refuse or cancel any order at our sole discretion.
Our Service provides a platform for ordering custom plotter drawings based on your specifications. We utilise custom software and specialised plotter equipment to create unique drawings from uploaded images, designs, or specifications.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice. We are not liable for any modification, suspension, or discontinuance of the Service.
You must be at least 18 years of age or the age of majority in your jurisdiction to use this Service. If you are under 18, you may only use the Service under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms.
By using this Service, you represent and warrant that you have the legal capacity to enter into these Terms and that you will comply with all applicable laws and regulations.
You must:
You are solely responsible for all content you submit and for ensuring it does not infringe any third-party rights.
You retain ownership of the original designs and images you submit. By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and create derivative works solely for the purpose of fulfilling your order and providing the Service.
All software, technology, processes, and content developed by us remain our exclusive property. The Service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You are strictly prohibited from uploading or using any copyrighted material, trademarks, or other protected intellectual property without explicit written permission from the rights holder. This includes, but is not limited to:
If we discover or are notified that uploaded content infringes intellectual property rights, we will immediately remove the content and may terminate your access without notice. We may also pursue legal action and you agree to indemnify us against any claims arising from your infringement.
All products are custom-made based on your specifications. We make reasonable efforts to match your requirements, but minor variations may occur due to the nature of the plotting process and materials used.
We maintain quality control procedures and use appropriate materials for our plotter drawings. However, the quality of the final product depends on various factors, including the resolution and quality of your submitted image, the chosen medium, and the complexity of the design.
We will specify available materials, paper types, and size options. Each material has different characteristics that may affect the final appearance of your drawing.
We make every reasonable effort to ensure colour accuracy using true colour hex codes and quality pigments. However, colours may appear differently due to:
We are not liable for colour discrepancies between digital proofs and final products that result from display variations or environmental factors. For critical colour matching, we recommend ordering a physical sample before finalising large orders.
For projects requiring precise colour matching, we strongly recommend ordering a physical sample or proof to ensure colours meet your expectations.
All materials used in our products comply with applicable EU and Dutch safety standards. However, you should:
Some materials or inks may cause allergic reactions in sensitive individuals. If you have known allergies to paper, inks, or printing materials, please contact us before ordering.
While we maintain appropriate quality standards, you use our products at your own risk. We are not liable for any injury, damage, or adverse reactions resulting from normal use of our products.
All orders are subject to acceptance and availability. Prices are subject to change without notice, but changes will not affect accepted orders. We reserve the right to limit quantities or refuse orders.
Payment must be made in full before production begins, unless otherwise agreed in writing. We accept payment methods as specified on our website. All prices are in euros (EUR), including applicable VAT.
If payment fails or is reversed, we may suspend or cancel your order and pursue collection of any outstanding amounts, including reasonable collection costs.
Orders are processed on a first-come, first-served basis. During peak periods, processing times may be extended, and we appreciate your patience.
Estimated processing times are provided for guidance only and are not guaranteed. Processing time depends on order complexity, current queue length, and material availability.
We will provide order status updates via email and through our order tracking system. You are responsible for providing accurate contact information and monitoring communications.
Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to postal delays, customs procedures, or force majeure events.
Risk of loss and title transfer to you upon delivery to the address you specify or upon digital delivery, as applicable.
You must inspect products upon delivery and notify us of any damage or defects within 7 days. Failure to notify us within this period may limit your rights to remedies.
As a consumer purchasing online (distance selling), you have the right to cancel your order within 14 days of delivery without giving any reason, except for custom-made products as specified below.
The right of withdrawal does not apply to:
If you exercise your right of withdrawal for eligible products, we will refund the purchase price and original delivery costs within 14 days. You are responsible for return shipping costs unless the product is defective.
Due to the custom nature of our products, returns are generally not accepted unless there is a defect or error attributable to us. Products must be returned in original condition within 7 days of delivery notification.
If a product is defective due to our error, we will, at our option:
We guarantee that products will be manufactured using appropriate materials and processes. If products do not meet reasonable quality expectations due to our fault, we will provide appropriate remedies.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by Dutch law, our total liability for any claim arising from or relating to the Service or these Terms shall not exceed the amount you paid for the specific product or service giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.
Uploaded images and order data will be retained for as long as your account is active and for additional three (3) months after your account has been terminated, after which they will be permanently deleted from our servers unless legally required to retain them longer. Accounting records such as invoices, customer and payment details will be retained in accordance with the Dutch Civil Code (Burgerlijk Wetboek, BW), specifically Book 2, Title 9, Section 10 (Articles 2:10 and 2:394), and also the General Tax Act (Algemene wet inzake rijksbelastingen, AWR), both requiring companies to retain their financial accounting records for at least 7 years after the end of the fiscal year to which they relate.
All data is stored on secure servers located in the Netherlands and processed in accordance with EU data protection standards.
We strive to make our website accessible to all users, including those with disabilities, in accordance with Dutch accessibility requirements and WCAG 2.1 guidelines.
If you encounter accessibility barriers on our website, please contact us so we can address the issue and improve our Service.
We shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, government action, war, terrorism, labour disputes, supply chain disruptions, or other causes beyond our reasonable control.
We will notify you of force majeure events as soon as reasonably practicable and will use reasonable efforts to minimise any resulting delays or disruptions.
If a force majeure event continues for more than 30 days, either party may terminate the affected order with written notice.
You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
We may terminate or suspend your access to the Service immediately, without prior notice, for any breach of these Terms or for any other reason at our sole discretion.
Upon termination:
These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.
Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.
Before initiating legal proceedings, we encourage you to contact us directly to seek an amicable resolution of any disputes.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on our website.
We will notify users of material changes via email or website notice. Continued use of the Service after changes constitutes acceptance of the modified Terms.
It is your responsibility to periodically review these Terms for changes.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
You consent to receive communications from us electronically, including via email and website notices. You agree that all agreements, notices, and disclosures provided electronically satisfy any legal requirement that such communications be in writing.
If you have complaints about our Service, please contact us first to seek resolution. We will respond to complaints within a reasonable time and work towards an amicable solution.
For questions, complaints, or concerns regarding these Terms and Conditions, please contact us at:
Email: info@chromatron.art
Panamalaan 6A, Amsterdam, the Netherlands
If you are not satisfied with our response to your complaint, you may contact relevant regulatory authorities, including the Netherlands Authority for Consumers & Markets (ACM) or the Dutch Data Protection Authority (DPA) for data protection matters.
These Terms are originally drafted in English. If these Terms are translated into other languages, the English version shall prevail in case of any conflict or discrepancy. Last Updated: Aug 19, 2025.
